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One of the mainstays of DSAG’s work is to exert influence, to gain attention for the experiences, requirements and the resulting demands of our members.

For all users

Exerting influence on strategies and far-reaching decisions of SAP, which are relevant to all users and from which consequently everyone can benefit.

Examples of 2008:

• SAP Enterprise Support:
  • SAP withdrew the terminations of the maintenance contracts for Germany and Austria in November. The demands of DSAG were thus met, i.e. postponement of the SAP Enterprise Support and the receipt of an optional support model. DSAG continues to speak out forcefully for the Swiss users. Follow the Link for more information for DSAG Members in the DSAGNet.
  • SAP’s promise to introduce quality guidelines for SAP Enterprise Support.
  • After DSAG intervened, SAP is currently offering the SAP Product Support for Large Enterprises for companies with a license volume of at least 30 million euros and an annual license maintenance volume of at least 5 million euros.  The commission for this is at present 17% of the contract price per year.
• Extension of the release and maintenance cycle for SAP ERP 6.0, SAP R/3 4.6c and SAP R/3 4.7.
• Help in devising the maintenance strategy 5-1-2, exerting influence on the current change to 7-2.

From the work of the working committees

Influence is exerted at a secondary level through the exchange between the members amongst each other in over 150 Special Interest Groups and Work Groups focussing on industries, technologies and processes. All of this has to flow into SAP’s product development.

Read more details and examples on this on the next page.